Return & Refund Policy

Effective Date: 01 Aug 2025
Website: https://golfit.in

1. General Policy

Golfit.in is a peer-to-peer marketplace that facilitates the buying and selling of pre-owned golf equipment. Beekay Legacy LLP does not manage inventory or directly handle product returns or refunds.
All return and refund arrangements are the responsibility of the buyer and seller and must be mutually agreed upon before completing a transaction.

2. Recommendations for Buyers

To ensure a safe and satisfactory transaction, buyers are encouraged to follow these best practices:

1. Thoroughly Review Listings
   Carefully read all product descriptions and condition notes provided by the seller. Look for any disclosures of defects or signs of wear.
2. Examine Photos Closely
   Study all images shared by the seller. Look for multiple angles and zoom in to spot wear, scratches, or other signs of use.
3. Ask Questions Before Buying
   Use the platform’s messaging system to ask:
   • How old is the item?
   • Has it been modified or repaired?
   • What accessories are included (e.g., original grips, headcovers)?
4. Verify Authenticity
   For branded or high-value items, request proof of authenticity, original bills, or serial numbers if possible.
5. Request Additional Proof
   Ask for:
   • Timestamped photos
   • Short video demonstrations (if the item has a mechanical part or functionality)
6. Agree on Inspection Terms
   If meeting locally, arrange to inspect the item in person before transferring payment. For shipped items, clarify what happens if the product differs from the listing.
7. Review Seller Ratings or Feedback
   If available, check the seller’s previous transactions, reviews, or ratings to gauge credibility.
8. Clarify Return/Refund Terms in Advance
   Before making a payment, ask:
   • Is the item returnable?
   • What’s the return window?
   • Who will pay for return shipping if needed?
9. Use Secure Payments Only
   Always pay via the official Razorpay gateway on Golfit.in. Avoid paying directly to sellers via UPI, wallet apps, or bank transfers unless agreed upon with full trust.
10. Report Suspicious Activity
    Flag any unusual behavior, such as unrealistic prices, external payment requests, or pressure to rush transactions. This helps us keep the community safe.

3. Recommendations for Sellers

To ensure successful sales and build buyer confidence, sellers are encouraged to:

1. Provide Accurate Descriptions
   Clearly and honestly describe the condition, brand, model, age, and usage of the golf equipment. Disclose any damage, repairs, or missing parts.
2. Upload Clear Photos
   Include multiple high-quality images from different angles. Show close-ups of important features, serial numbers (if applicable), and any flaws or wear.
3. Respond Promptly and Courteously
   Answer buyer inquiries quickly and professionally to build trust and facilitate smooth communication.
4. Set Realistic Pricing
   Price your items competitively based on condition and market value to attract genuine buyers.
5. Disclose Return Policies
   If you offer returns or refunds, clearly state the terms including time frames, conditions, and who bears shipping costs.
6. Package Items Securely
   If you or the buyer arrange shipment, ensure the equipment is packed safely to prevent damage during transit.
7. Confirm Payment Before Shipping or Delivery
   Wait for confirmation of cleared payment via Razorpay before sending the product or releasing it to the buyer.
8. Keep Records of Transactions
   Maintain records of communications, agreements, and receipts in case of disputes.
9. Avoid Off-Platform Transactions
   Encourage buyers to complete payments only through Golfit.in’s Razorpay gateway to ensure security and traceability.
10. Be Transparent About Shipping or Pickup
    Clarify how and when the product will be delivered or collected, including any associated costs or logistics.
11. Maintain Professionalism
    Treat buyers respectfully and follow through on commitments to build a positive reputation.

4. Disputes

Beekay Legacy LLP does not mediate or enforce returns or refunds. However, we may take action in cases of:

• Fraudulent listings
• Misrepresentation of products
• Repeated complaints against a seller or buyer

In such cases, the user's account may be suspended or terminated in line with our platform policies.

5. No Platform-Wide Guarantee

As a community-driven resale platform, Golfit.in does not offer or enforce a universal return or refund guarantee. Buyers and sellers are solely responsible for the outcome of their transaction. Please note the following:

• No Warranty or Guarantee: Beekay Legacy LLP does not provide warranties on the authenticity, quality, or condition of items listed on the platform. All products are sold "as-is" by individual sellers.
• No Mediation in Private Agreements: We do not mediate or intervene in private agreements between buyers and sellers regarding returns, refunds, or disputes unless platform policies are violated.
• Risk Assumed by Users: Buyers accept the risk involved in purchasing pre-owned goods without a platform-backed guarantee. It is advised to exercise due diligence before purchasing.
• Seller Representations Only: Any claims made regarding the item (condition, authenticity, performance) are solely those of the seller and not endorsed or verified by Golfit.in.
• Platform Liability Limitations: Golfit.in and Beekay Legacy LLP disclaim liability for any losses, damages, or costs arising from disputes, product issues, or failed transactions.
• Encouragement for Safe Practices: We strongly encourage users to communicate clearly, document agreements, and transact using secure payment methods provided on the platform.
• Reporting Malpractice: Users are encouraged to promptly report any suspicious or fraudulent behavior, misrepresentation, or other malpractices to Golfit.in so appropriate action can be taken to maintain a safe marketplace.

📩 Contact

For general inquiries or to report a concern, please contact:
Email: trygolfit.in
Beekay Legacy LLP, India